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Frequently asked questions
Straight answers about privacy, formats, and what you’re buying. If your question isn’t here, our support team is a message away.
No. Everything in the Ready Family System is completed on your own device or on paper. We never see, store, or transmit your family’s medical, legal, or financial information. You download the files once, and everything you write stays with you.
No account is required. Checkout and file delivery are handled by our secure store partner, and your products arrive as digital downloads. You can also get our Free Readiness Bundle by subscribing to the newsletter — no account needed for that either.
No. Purchases and marketing email are separate. You’ll only receive caregiving tips and product updates if you subscribe to the newsletter — which is always optional, unchecked by default, and can be left blank.
Printable PDFs (full-color and low-ink), fillable PDFs you can type into, large-print versions, an Excel workbook, and editable Word templates. You choose the way of working that suits your family.
No. The Ready Family System is an organizational tool. It helps you record and coordinate information, but it does not replace guidance from physicians, attorneys, or financial professionals. Please consult qualified professionals for advice.
You can print everything and complete it entirely by hand. The printable versions are designed to work beautifully on paper — no software skills needed beyond downloading and printing.
The Ready Family Starter Kit covers the urgent essentials in about 30 minutes. The Ready Parent Care Organizer is the complete 55-page system — hospital planning, medication coordination, family responsibility mapping, home documents, and a maintenance routine to keep it current.
Your purchase includes a personal-use license for your immediate family caring for the same parent or loved one. You can print copies and share completed pages with family members involved in that care.
Digital products are generally not refundable after access is granted, except where the law requires it or we decide to after review. If a file is broken, missing, or will not open, we will replace it. See the Refund & Support Policy.
Use the Support page and we’ll re-send files or help you resolve the issue. Access support does not require an account.